Tour Operator Training Seminars
In-depth topic analysis, structured delivery, and peer discussion — remote access across Ukraine.
Kraxen Ulpod
Kraxen Ulpod

Privacy Policy

Last updated: March 23, 2024

This Privacy Policy describes how Kraxen Ulpod ("we," "us," or "our") collects, uses, discloses, and safeguards information about you when you visit or use our website located at kraxenulpod.com and any related services, features, or content we offer (collectively, the "Service"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.


1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with our Service, including but not limited to:

Account and Registration Data: When you register for an account or enroll in a seminar, we may collect your full name, email address, phone number, and any other details you submit through registration forms.

Payment Information: If you make a purchase, payment details are processed by third-party payment processors. We do not store full payment card numbers on our systems.

Communications: When you contact us by email or through any inquiry form, we retain the content of your messages and your contact details in order to respond and maintain records.

Profile and Participation Data: Information you submit during seminars, discussion boards, assessments, or feedback forms, including responses, comments, and uploaded materials.

1.2 Information Collected Automatically

When you access the Service, certain technical data is collected automatically through standard web technologies:

Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and session duration.

Device Information: Device identifiers, screen resolution, language settings, and connection type.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to maintain session state, remember preferences, and analyze usage patterns. You may control cookie behavior through your browser settings, though disabling certain cookies may affect Service functionality.

1.3 Information from Third Parties

We may receive information about you from third-party services integrated with our platform, such as authentication providers, analytics tools, or payment processors. This information is handled in accordance with this policy.


2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose Description
Service Delivery To provide, operate, and maintain the Service, including processing enrollments and facilitating seminar access.
Account Management To create and manage your user account, authenticate your identity, and maintain account security.
Communications To respond to your inquiries, send administrative notices, and deliver information relevant to your participation.
Service Improvement To analyze usage trends, conduct research, and improve the quality, content, and features of the Service.
Marketing To send promotional communications about our offerings where you have provided consent or where permitted by applicable law. You may opt out at any time.
Legal Compliance To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
Security To detect, investigate, and prevent fraudulent activity, unauthorized access, and other harmful conduct.

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

Contractual Necessity: Processing required to perform our agreement with you, including delivering the Service you have enrolled in or purchased.

Legitimate Interests: Processing that serves our legitimate business interests, such as improving the Service, ensuring security, and conducting analytics, where these interests are not overridden by your rights.

Consent: Where you have given explicit consent, such as for receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.


4. Sharing and Disclosure of Information

4.1 Service Providers

We engage trusted third-party companies and individuals to perform functions on our behalf, including hosting, data analytics, payment processing, email delivery, and customer support. These parties access your information only to perform their designated tasks and are obligated to protect it.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Service before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with legal process, protect our rights or property, prevent fraud or illegal activity, or protect the safety of users or the public.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.


5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:

The duration of your active account or ongoing relationship with us; legal, contractual, or regulatory obligations requiring us to retain data for a defined period; and the need to resolve disputes or enforce our agreements.

When information is no longer required, we securely delete or anonymize it.


6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, secure server environments, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials used to access your account.


7. Your Rights and Choices

7.1 Access and Portability

You may request a copy of the personal information we hold about you and, where technically feasible, receive it in a structured, commonly used, machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete information we hold about you.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions where we are required or permitted to retain it.

7.4 Restriction and Objection

You may request that we restrict processing of your information in certain circumstances, or object to processing carried out on the basis of legitimate interests.

7.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

7.6 Marketing Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each message or by contacting us directly at info@kraxenulpod.com. You will continue to receive transactional or administrative messages related to the Service.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.


8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Cookie Type Purpose
Essential Cookies Required for the Service to function, including session management and authentication.
Functional Cookies Remember your preferences and settings to improve your experience.
Analytics Cookies Collect aggregated data about how users interact with the Service to help us improve it.
Marketing Cookies Used to deliver relevant promotional content where consent has been obtained.

8.2 Managing Cookies

Most browsers allow you to control cookies through their settings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Disabling essential cookies may impair your ability to use certain features of the Service.


9. Third-Party Links and Services

The Service may contain links to external websites or integrate with third-party tools and platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.


10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without appropriate parental consent, we will take steps to delete that information. If you believe we may have collected information from a minor, please contact us immediately.


11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. Where we transfer information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service.

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.


13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kraxen Ulpod

Henerala Zhmachenka St, 5, Kyiv, Ukraine, 02000

Email: info@kraxenulpod.com

Phone: +380504889923

Website: kraxenulpod.com

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.